Last Updated: September 28, 2026
Effective Date: September 28, 2026
Legal Entity & Data Controller: BisaMe Digital Limited
Official Website: bisame.com
Hosted Endpoint: bisame.com/privacy_policy
Table of Contents
- Introduction & Scope
- Data Controller Identification
- Information We Collect
- Foreground & Background Location Data Disclosures
- How We Use Your Personal Data
- Legal Bases for Data Processing
- Data Sharing, Third Parties & Disclosure
- Data Retention & Storage Standards
- In-App Account Deletion & Data Rights
- Data Security, Encryption & Protection
- International Data Transfers
- Children's Privacy Protection
- Cookies & Web Tracking Technologies
- Updates to This Privacy Policy
- Contact & Data Protection Officer
1. Introduction & Scope
1.1 Purpose of Privacy Policy
BisaMe Digital Limited ("BisaMe", "Company", "We", "Us", or "Our") is committed to protecting your privacy, personal data, and location data. This Privacy Policy details how we collect, use, store, process, share, and protect your information when you access or use the BisaMe platform, including:
- The BisaMe mobile applications (iOS and Android);
- Our official website at bisame.com and bisame.com/privacy_policy;
- Web dashboards, rider/driver interfaces, APIs, and associated digital services (collectively, the "BisaMe Platform").
1.2 Compliance Standards
This Privacy Policy complies with international privacy frameworks and app marketplace guidelines, including:
- The Ghana Data Protection Act, 2012 (Act 843);
- Google Play Developer Program Policies (including Prominent Location Disclosures & Account Deletion Requirements);
- Apple App Store Review Guidelines (Guideline 5.1 - Data Privacy, Security, & Account Deletion);
- The General Data Protection Regulation (GDPR) and global data protection laws.
2. Data Controller Identification
BisaMe Digital Limited, registered under the laws of the Republic of Ghana, acts as the primary Data Controller responsible for your personal data processed through the BisaMe Platform.
We collect several categories of information to operate, secure, and improve the BisaMe Platform.
- Account Credentials: Full name, mobile telephone number, email address (
[email protected], [email protected], or user email), and account password;
- Profile Information: Profile photographs, gender, emergency contact details;
- Identity Verification Data: Ghana Card details (PIN, biometric photo, name), national identification documents, facial recognition selfie checks, driver's license numbers, vehicle registration plates, roadworthiness certificates, and commercial vehicle insurance files.
3.2 Transactional & Financial Data
- Payment Records: Mobile Money wallet numbers (MTN MoMo, Telecel Cash, AT Money), tokenized payment card transaction hashes, wallet balances, trip receipts, fare breakdowns, payouts, and commission deductions;
- Order History: Detailed history of requested rides, pick-up/drop-off points, timestamps, distance traveled, tips, and merchant purchase records.
3.3 Device, Network & Technical Metrics
- Device Telemetry: Device brand, hardware model, operating system version (iOS/Android), unique device identifiers (IDFA, GAID, IMEI), IP address, app installation ID, cellular network operator, language settings, and system crash logs.
3.4 In-App Communications & Ratings
- Communication Logs: Messages exchanged via the BisaMe in-app chat feature between Riders and Drivers, customer support tickets sent to
[email protected], and masked voice call telemetry;
- Feedback & Ratings: User reviews, driver ratings, safety feedback, and dispute reports.
4. Foreground & Background Location Data Disclosures
Location data is fundamental to the core functionality of the BisaMe Platform. In accordance with Google Play and Apple App Store Developer Policies, we provide explicit disclosures regarding how location data is gathered and utilized.
4.1 Passenger & Rider Location Data
- Foreground Location: When the BisaMe app is open and active on your device screen, we collect precise GPS coordinates to set pickup points, estimate trip duration, calculate fares, and enable live navigation.
- Background Location (Safety & Trip Tracking): When a trip is active, the BisaMe app collects continuous background location data even if the app is minimized or the device screen is turned off. This enables continuous trip safety monitoring, emergency SOS dispatch, and real-time trip progress sharing with designated emergency contacts.
4.2 Driver & Delivery Partner Location Data
- Background Location (Mandatory Operational Requirement): Drivers explicitly grant background location tracking permissions. When the Driver App status is set to "Online" or an active trip is underway, BisaMe collects precise location data at all times, including when the app is running in the background or the screen is locked.
- Purpose for Drivers:
- To match nearby Passengers with Drivers;
- To display live route navigation and accurate turn-by-turn guidance;
- To monitor driver safety, detect collision incidents, and enable instant SOS emergency response;
- To calculate accurate distance and time for fare billing.
4.3 User Control over Location Data
You may modify or revoke location tracking permissions at any time through your device settings (iOS Settings > Privacy > Location Services > BisaMe OR Android Settings > Apps > BisaMe > Permissions).
Important Note: Revoking location permissions will prevent you from requesting rides, navigating routes, or operating as a Driver on the BisaMe Platform.
5. How We Use Your Personal Data
BisaMe Digital Limited processes your personal data strictly for legitimate operational, security, and legal purposes:
- Facilitating Core Services: Matching Riders with nearby Drivers, calculating fares, processing Mobile Money/card payments, and routing trips.
- Identity Verification & Security: Verifying Ghana Card documents and facial selfies to prevent fraud, account takeover, illegal driver substitution, and impersonation.
- Safety & Incident Response: Monitoring trip anomalies, providing in-app emergency SOS features, and investigating accidents or disputes.
- Customer Support: Resolving support requests submitted to
[email protected] or [email protected].
- Platform Analytics & Optimization: Improving app performance, repairing crash bugs, optimizing algorithm dispatch times, and enhancing UI/UX designs.
- Legal & Regulatory Compliance: Fulfilling tax reporting under the Ghana Revenue Authority (GRA), complying with court orders, and cooperating with law enforcement agencies.
6. Legal Bases for Data Processing
We process your personal data under the following legal bases recognized by the Ghana Data Protection Act and GDPR:
- Contractual Necessity: Processing required to fulfill our Terms of Service contract with you (e.g., executing rides and payments);
- Consent: Explicit consent provided by you for specific permissions (e.g., location tracking, push notifications);
- Legal Obligation: Compliance with statutory regulations, law enforcement subpoenas, and financial record-keeping laws;
- Legitimate Interests: Protecting platform security, preventing fraud, and enhancing the BisaMe Platform.
7. Data Sharing, Third Parties & Disclosure
BisaMe Digital Limited DOES NOT sell, rent, or trade your personal data to third parties for marketing purposes. We only share your data under strict operational circumstances:
- During an active trip, the Driver receives the Passenger's first name, pickup location, drop-off destination, and profile photo.
- The Passenger receives the Driver's full name, profile photo, star rating, vehicle make/model/color, license plate number, and real-time GPS location.
7.2 Third-Party Service Providers
We partner with vetted, secure third-party service providers bound by strict confidentiality and data protection agreements:
- Map & Navigation Providers: Google Maps API for route rendering and geocoding;
- Payment Processors: Certified Mobile Money operators and PCI-DSS compliant card gateways;
- Cloud Infrastructure: Amazon Web Services (AWS) and Google Cloud Platform (GCP) for encrypted database hosting;
- SMS & Communications Gateways: Twilio / local SMS gateways for sending authentication OTPs;
- Identity Verification APIs: Automated national ID and identity verification services.
7.3 Law Enforcement & Legal Demands
We may disclose personal information if required by law, regulation, judicial court order, or valid government request from Ghanaian law enforcement authorities, provided such demands are legally binding and necessary for national security or public safety.
8. Data Retention & Storage Standards
- Account Data: Retained for as long as your BisaMe account remains active.
- Transaction & Trip Logs: Retained for up to seven (7) years following account termination to comply with Ghanaian accounting, tax, and statutory auditing requirements.
- Verification Media: Ghana Card photos and selfie verification scans are securely stored in encrypted cloud vaults and purged when no longer required for regulatory compliance.
9. In-App Account Deletion & Data Rights
In accordance with Apple App Store Review Guidelines (Guideline 5.1.1(v)) and Google Play Data Safety requirements, users have the absolute right to delete their BisaMe account and associated data.
9.1 How to Delete Your Account (In-App Procedure)
You can initiate complete account deletion directly inside the BisaMe mobile app:
- Open the BisaMe app on your mobile device;
- Navigate to Profile / Account Settings;
- Select Security & Privacy;
- Tap Delete Account;
- Confirm your deletion request via SMS OTP or password authentication.
9.2 Web & Email Account Deletion Fallback
If you cannot access the mobile application, you may request permanent account deletion by:
Upon confirmation, your personal account profile, credentials, and live location records will be permanently erased within thirty (30) days, except for data required to be retained under statutory legal and financial laws.
10. Data Security, Encryption & Protection
BisaMe Digital Limited implements enterprise-grade technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or breach:
- Encryption Standards: Data in transit is encrypted using TLS 1.3 (Transport Layer Security). Data at rest is encrypted using AES-256 (Advanced Encryption Standard).
- Access Control: Strict Role-Based Access Control (RBAC) restricts internal staff access to sensitive user data.
- Security Audits: Regular vulnerability assessments, penetration testing, and continuous security monitoring.
11. International Data Transfers
Your information may be transferred to, stored, and processed on servers located outside the Republic of Ghana (such as secure Google Cloud / AWS regional data centers). When transferring data internationally, BisaMe Digital Limited ensures that standard contractual clauses and high-level encryption standards are maintained.
12. Children's Privacy Protection
The BisaMe Platform is strictly intended for individuals aged eighteen (18) and older. We do not knowingly collect or solicit personal data from children under 18. If we discover that a minor under 18 has created an account without legal guardian authorization, we will immediately delete the account and purge associated data.
13. Cookies & Web Tracking Technologies
When you visit our official website at bisame.com, we use essential, functional, and analytical cookies to:
- Remember user preferences and session state;
- Analyze web traffic, page performance, and load times;
- Enhance web security and prevent cross-site scripting attacks.
You can manage or disable cookie preferences through your web browser settings.
14. Updates to This Privacy Policy
BisaMe Digital Limited reserves the right to update this Privacy Policy at any time to reflect operational, legal, or regulatory changes. Updated versions will be posted at bisame.com/privacy_policy with a revised "Last Updated" date. We encourage users to periodically review this page. Material changes will be communicated via in-app notifications or email messages.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data rights, please contact BisaMe Digital Limited:
