BisameTracker

Rider Terms of Service

Version 3 · Published September 28, 2026

Platform & Brand Terms of Service

Last Updated: September 28, 2026
Effective Date: September 28, 2026
Legal Entity: BisaMe Digital Limited
Official Website: bisame.com
Domain Route: bisame.com/terms_of_use

Table of Contents

  1. Introduction & Agreement to Terms
  2. Definitions & Terminology
  3. Eligibility & Account Registration
  4. Platform Overview & Role of BisaMe
  5. Passenger & Rider Terms of Use
  6. Driver & Delivery Partner Terms of Service
  7. Fares, Payments, Financial Terms & Billing
  8. Code of Conduct, Zero Tolerance & Safety Policies
  9. Intellectual Property & Brand Ownership
  10. Data Privacy & Location Tracking Consent
  11. Account Suspension, Deactivation & Termination
  12. Disclaimers & Warranties
  13. Limitation of Liability & Indemnification
  14. Dispute Resolution, Governing Law & Jurisdiction
  15. General Provisions & Operational Modifications
  16. Contact Information

1. Introduction & Agreement to Terms

1.1 Mandatory Binding Agreement

Welcome to BisaMe, a digital platform operated by BisaMe Digital Limited ("BisaMe", "Company", "We", "Us", or "Our"). These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Rider", "Driver", "Delivery Partner", "Merchant", "You", or "Your") and BisaMe Digital Limited, governing your access to and use of:

  • The BisaMe mobile applications (available on Apple App Store and Google Play Store);
  • The BisaMe website and web application accessible at bisame.com and bisame.com/terms_of_use;
  • Associated software, APIs, content, products, and multi-modal logistics, ride-hailing, e-commerce, and marketplace services (collectively, the "BisaMe Platform").

By downloading, installing, accessing, registering, browsing, or using any part of the BisaMe Platform, you expressly acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. If you do not agree to all terms and conditions contained herein, you must immediately cease accessing and using the BisaMe Platform.

1.3 Multi-Platform Applicability

This Agreement applies universally to all interactions with BisaMe Digital Limited, whether initiated through web interfaces, mobile devices, embedded APIs, or third-party integrations connected to the BisaMe Platform.

2. Definitions & Terminology

For the purposes of these Terms of Service, the following capitalized terms shall have the meanings defined below:

  • "BisaMe Platform" refers to the proprietary software ecosystem, mobile applications, web dashboards, server infrastructure, algorithms, and digital services owned and operated by BisaMe Digital Limited.
  • "BisaMe" denotes the brand, registered trade name, and mobile/web application service provided by BisaMe Digital Limited.
  • "Rider" / "Passenger" means an individual who requests, books, or utilizes transportation, courier, or delivery services facilitated through the BisaMe Platform.
  • "Driver" / "Delivery Partner" means an independent third-party contractor authorized by BisaMe Digital Limited to offer transportation or delivery services to Passengers and Customers via the BisaMe Platform.
  • "Merchant" / "Seller" means a business entity or individual offering goods, food, or products for sale or delivery through the BisaMe Platform.
  • "Transportation Services" means the passenger transport, ride-hailing, vehicle rental, or courier services provided by independent Drivers to Passengers.
  • "User Account" means the secure digital profile established by a User to access services on the BisaMe Platform.
  • "Ghana Card" refers to the official national identity document issued by the National Identification Authority (NIA) of Ghana, used for mandatory identity verification.

3. Eligibility & Account Registration

To access and create an account on the BisaMe Platform, you must:

  1. Be at least eighteen (18) years of age;
  2. Possess the legal capacity and authority to enter into a binding legal contract under applicable laws;
  3. Not have been previously suspended, removed, or banned from the BisaMe Platform.

Minors under 18 years of age are strictly prohibited from creating a User Account. Minors may only ride as passengers when accompanied by an authorized adult account holder.

3.2 User Account Creation & Authentication

To utilize core features of the BisaMe Platform, you must register for a User Account by providing complete, accurate, and current information, including:

  • Full legal name (as stated on official identity documents);
  • Valid mobile telephone number (verified via SMS One-Time Password / OTP);
  • Active email address ([email protected], [email protected], or user's email);
  • Ghana Card details and national identity verification credentials;
  • Valid payment method details (Mobile Money number or tokenized payment card).

3.3 Identity Verification & KYC Enforcements

In compliance with regulatory standards and app store policies (Google Play and Apple App Store), BisaMe Digital Limited enforces strict Know Your Customer (KYC) protocols.

  • Drivers and Passengers may be required to upload a copy of their Ghana Card, driver's license, vehicle documentation, and submit real-time facial verification selfies.
  • Providing false, fraudulent, or impersonated identity documents will result in immediate permanent account deactivation and referral to law enforcement authorities.

3.4 Account Security & Responsibility

You are solely responsible for maintaining the confidentiality of your account credentials, passwords, and authentication codes. You agree to immediately notify BisaMe Digital Limited at [email protected] of any unauthorized access, breach of security, or suspected misuse of your account. BisaMe Digital Limited shall not be liable for any losses arising from unauthorized account usage.

4. Platform Overview & Role of BisaMe

4.1 Technology Service Provider Status

BisaMe Digital Limited operates as a technology matching and marketplace platform provider. BisaMe Digital Limited does not provide direct transportation, taxi, courier, or logistics services. The BisaMe Platform serves as a digital venue that connects independent Drivers, Delivery Partners, Merchants, and Passengers.

4.2 Independent Contractor Relationship

  • Drivers and Delivery Partners are independent third-party service providers and are not employees, agents, joint venturers, or partners of BisaMe Digital Limited.
  • BisaMe Digital Limited does not dictate Driver working hours, routes (beyond suggested navigational paths), or vehicle selections.
  • Drivers retain full control over whether to accept or decline ride requests tendered through the BisaMe Platform.

5. Passenger & Rider Terms of Use

5.1 Booking & Trip Authorization

When a Rider requests a ride through the BisaMe Platform, the request constitutes an offer to hire an independent Driver. A binding contract for Transportation Services is formed when a Driver accepts the request.

5.2 Pick-Up & Drop-Off Accuracy

Riders must ensure that designated pick-up and drop-off locations are accurate, safe, legal, and accessible for vehicles. Drivers reserve the right to decline pick-ups in unsafe, restricted, or hazardous locations.

5.3 Vehicle Care, Cleaning & Damage Fees

Riders are expected to maintain cleanliness and respect for Driver vehicles.

  • If a Rider or their guest damages a Driver's vehicle (including spills, bodily fluids, physical tearing, or debris), the Rider authorizes BisaMe Digital Limited to charge their account a cleaning or repair fee ranging from GHS 100 to GHS 2,500 (or equivalent), depending on the severity of the damage verified by professional cleaning quotes.

5.4 Passenger Accompaniment & Luggage

  • Passengers are responsible for ensuring that baggage, cargo, or personal property complies with local weight, space, and safety laws.
  • Hazardous materials, illegal narcotics, firearms, weapons, stolen property, and contraband are strictly prohibited inside any BisaMe vehicle.

6. Driver & Delivery Partner Terms of Service

6.1 Qualifications & Prerequisites

To operate as a Driver on the BisaMe Platform, you represent and warrant that you:

  1. Possess a valid, unexpired driver's license issued by the relevant motor licensing authority;
  2. Hold a valid Ghana Card verified through the BisaMe identity system;
  3. Own or have legal right to operate a registered, roadworthy vehicle meeting BisaMe age, safety, and inspection standards;
  4. Maintain active commercial third-party liability insurance covering vehicle operations, passengers, and third parties;
  5. Have no criminal record, history of reckless driving, or active license suspensions.

6.2 Service Performance & Safety Standards

Drivers must adhere to highest standards of professional conduct, including:

  • Strict compliance with traffic laws, speed limits, and seatbelt regulations;
  • Refraining from distracted driving (e.g., non-handsfree mobile device usage while driving);
  • Operating vehicles in a sober state (zero alcohol, drugs, or impairing medication);
  • Maintaining vehicle cleanliness, functional air conditioning (where applicable), and working safety mechanisms.

6.3 Background Location Tracking Requirement

Drivers explicitly acknowledge and agree that the BisaMe Platform collects and processes Background Location Data when the Driver App is set to "Online" or active status, even when the application is minimized or the mobile screen is locked. This data is essential for:

  • Route tracking and real-time passenger visibility;
  • Dispatching nearby ride requests;
  • Ensuring driver safety, emergency response, and fare verification.

7. Fares, Payments, Financial Terms & Billing

7.1 Fare Calculation Structure

Fares calculated on the BisaMe Platform are generated using automated pricing algorithms considering:

  • Base fare;
  • Distance traveled (per kilometer);
  • Elapsed time (per minute);
  • Dynamic surge pricing (during peak demand, inclement weather, or high traffic);
  • Applicable tolls, airport surcharges, or parking fees.

Upfront estimated fares displayed prior to booking are estimates and may be adjusted if the final destination, route, or trip duration changes significantly during transit.

7.2 Payment Processing & Methods

Payment for services tendered on the BisaMe Platform may be settled via:

  • Mobile Money: MTN MoMo, Telecel Cash, AT Money;
  • Payment Cards: Visa, Mastercard, and authorized debit/credit cards;
  • In-App Wallet: Pre-funded BisaMe digital wallet balance.

All digital payments are processed through PCI-DSS compliant third-party payment processors. BisaMe Digital Limited does not store full credit card primary account numbers (PANs) on its servers.

7.3 Cancellation Fees

  • Rider Cancellation: If a Rider cancels a ride request after a designated grace period (e.g., 2 to 3 minutes post-acceptance) or fails to show up at the pick-up location within the waiting window (e.g., 5 minutes), a non-refundable cancellation fee will be charged.
  • Driver Cancellation: Drivers who repeatedly cancel accepted trips without valid cause may face platform penalties or rating reductions.

7.4 Driver Earnings, Platform Commission & Payouts

  • BisaMe Digital Limited deducts a service fee ("Platform Commission") from the gross fare of each completed trip for technology usage, dispatch services, customer support, and platform maintenance.
  • Net earnings are remitted to Drivers according to agreed payout schedules (daily or weekly) via Mobile Money or direct bank transfer.
  • Drivers are solely responsible for calculating, reporting, and remitting all applicable personal income taxes, statutory contributions, and levies (including Ghana Revenue Authority / GRA tax obligations).

8. Code of Conduct, Zero Tolerance & Safety Policies

8.1 Zero Tolerance for Discrimination & Harassment

BisaMe Digital Limited enforces a strict zero-tolerance policy against any form of discrimination, harassment, violence, or hate speech based on race, ethnicity, religion, gender, sexual orientation, disability, age, or national origin. Violation will result in immediate permanent account termination.

8.2 Drugs, Alcohol & Substance Abuse

Operating a vehicle or riding on the BisaMe Platform under the influence of alcohol, illegal drugs, or controlled substances is strictly prohibited. If a Driver or Passenger suspects impairment, they must immediately terminate the trip and report the incident to [email protected] or activate the in-app SOS Emergency Button.

8.3 Emergency Assistance & Safety Tools

The BisaMe Platform incorporates safety features including live trip sharing, PIN verification, audio/GPS trip monitoring, and emergency SOS alerts. Users agree to utilize these features responsibly and refrain from filing false emergency alerts.

9. Intellectual Property & Brand Ownership

9.1 Ownership Rights

All rights, titles, and interests in and to the BisaMe Platform, including software code, mobile applications, website (bisame.com), logos, trademarks, visual designs, graphics, branding elements, patents, and proprietary algorithms, are the exclusive intellectual property of BisaMe Digital Limited.

9.2 Brand Protection Enforcements

The brand name BisaMe is a registered trademark of BisaMe Digital Limited.

  • Users, partners, and third parties are strictly forbidden from altering, misrepresenting, copying, or misspelling the brand name as "Bisame" or any unauthorized variation.
  • You may not reverse engineer, decompile, disassemble, modify, or create derivative works based on the BisaMe Platform.

9.3 User Content & Reviews

By submitting ratings, reviews, feedback, or media to the BisaMe Platform, you grant BisaMe Digital Limited a perpetual, royalty-free, worldwide, non-exclusive license to use, publish, adapt, and display such content for operational and marketing purposes.

Your use of the BisaMe Platform is subject to our comprehensive Privacy Policy. By entering into this Agreement, you consent to the collection, processing, storage, and sharing of your personal data, including real-time GPS location tracking (foreground and background), in accordance with the Ghana Data Protection Act 2012 (Act 843), GDPR, and global data protection standards.

11. Account Suspension, Deactivation & Termination

11.1 Termination by User

You may terminate your account at any time by accessing the in-app Account Settings page or submitting an explicit account deletion request via email to [email protected] or [email protected].

11.2 Termination by BisaMe Digital Limited

BisaMe Digital Limited reserves the right to immediately suspend, restrict, or permanently deactivate your account without prior notice if:

  1. You breach any provision of these Terms or associated platform policies;
  2. Your user rating falls below the mandatory quality threshold;
  3. You engage in fraudulent activities, fake trip generation, payment chargeback abuse, or identity falsification;
  4. Safety complaints, criminal investigations, or police requests involve your account.

12. Disclaimers & Warranties

12.1 "As-Is" Service Provision

THE BISAME PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. BISAME DIGITAL LIMITED DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12.2 Transportation & Third-Party Risks

BISAME DIGITAL LIMITED MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF TRANSPORTATION SERVICES REQUESTED THROUGH THE PLATFORM. YOU ACKNOWLEDGE THAT RISKS INHERENT TO ROAD TRANSPORTATION REMAIN WITH YOU AND THE THIRD-PARTY DRIVER.

13. Limitation of Liability & Indemnification

13.1 Exclusion of Indirect Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BISAME DIGITAL LIMITED, ITS DIRECTORS, OFFICERS, EMPLOYEES, SHAREHOLDERS, OR AGENTS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED TO OR ARISING OUT OF USE OF THE BISAME PLATFORM.

13.2 Aggregate Liability Cap

IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF BISAME DIGITAL LIMITED EXCEED THE AMOUNT ACTUALLY PAID BY YOU TO BISAME IN THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE CLAIM, OR GHS 1,000 (WHICHEVER IS LOWER).

13.3 Indemnification

You agree to indemnify, defend, and hold harmless BisaMe Digital Limited, its officers, directors, employees, and agents from any claims, losses, liabilities, expenses, or demands (including legal fees) arising out of:

  • Your breach of these Terms;
  • Your violation of any third-party rights (including Drivers, Passengers, or road users);
  • Your improper use of the BisaMe Platform.

14. Dispute Resolution, Governing Law & Jurisdiction

14.1 Governing Law

These Terms of Service and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of Ghana, without giving effect to any conflict of law principles.

14.2 Informal Resolution & Negotiation

Prior to initiating formal legal proceedings, parties agree to attempt to resolve disputes informally by contacting [email protected]. The parties shall engage in good-faith negotiations for a minimum period of thirty (30) calendar days.

14.3 Binding Arbitration & Court Jurisdiction

If a dispute remains unresolved after 30 days, it shall be submitted to final and binding arbitration under the Alternative Dispute Resolution Act, 2010 (Act 798) of Ghana, or brought before the competent courts of Accra, Ghana.

15. General Provisions & Operational Modifications

15.1 Amendments to Terms

BisaMe Digital Limited reserves the right to modify or update these Terms at any time. Updated revisions will be published on bisame.com/terms_of_use with an updated "Last Updated" date. Continued use of the BisaMe Platform following updates constitutes binding acceptance of modified Terms.

15.2 Severability

If any provision of these Terms is found to be illegal, invalid, or unenforceable, such provision shall be severed, and the remaining provisions shall remain in full force and effect.

15.3 Entire Agreement

These Terms, along with the Privacy Policy, constitute the entire legal understanding between you and BisaMe Digital Limited regarding the BisaMe Platform.

16. Contact Information

For inquiries, customer support, legal notices, or policy clarifications regarding the BisaMe Platform, please reach out to BisaMe Digital Limited via the following channels: